Clea & Co. Policies
Shipping Policy
Processing Time We dispatch all orders within 2 business days of payment confirmation (Monday-Friday, excluding public holidays).
Delivery Time Domestic shipping typically takes 3-5 business days via our trusted shipping partner, Easyship.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Order Tracking Once your order is dispatched, you'll receive a tracking number via email to monitor your delivery progress.
Returns & Refunds Policy
Return Period You have 14 days from the date of delivery to return eligible items for a refund, exchange, or store credit.
Eligible Returns
Unopened loose leaf tea products in original packaging
Tea accessories (teapots, cups, etc.) in original condition
Items that arrive damaged or defective
Non-Returnable Items For hygiene and food safety reasons, we cannot accept returns on:
Opened or used loose leaf tea products
Items damaged by misuse or normal wear
Return Process
Contact us at monika.cleaco@outlook.com.au within 14 days of delivery
Provide your order number and reason for return
We'll provide return instructions and address
Return items in original packaging with all accessories
Refund Processing
Refunds will be processed to your original payment method within 5-7 business days of receiving returned items
Original shipping costs are non-refundable
Return shipping costs are the customer's responsibility unless the item was damaged or defective
Exchange & Store Credit
Exchanges We offer exchanges for different sizes, flavours, or products of equal value. If the new item costs more, you'll pay the difference. If it costs less, we'll refund the difference.
Store Credit Store credit is available as an alternative to refunds and expires after 2 years from purchase. Store credit can be used on any future purchases.
Damaged or Defective Items
If your order arrives damaged or defective:
Contact us within 48 hours of delivery with photos of the issue
We'll arrange replacement or full refund at no cost to you
Return shipping will be covered by us
Privacy Policy
Information We Collect
Name, email address, shipping address for order fulfillment
Payment information (processed securely, not stored)
Website usage data to improve customer experience
How We Use Your Information
Process and fulfill your orders
Send order confirmations and shipping updates
Provide customer support
Send promotional emails (with your consent)
Information Protection We use industry-standard security measures to protect your personal information and never share it with third parties except as necessary for order fulfillment.
Marketing Communications You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails.
Terms of Service
Product Information We strive to provide accurate product descriptions and images. However, colours may vary slightly due to monitor settings.
Pricing All prices are displayed in Australian dollars and include GST where applicable. Prices are subject to change without notice.
Order Acceptance We reserve the right to refuse or cancel orders at our discretion, including for suspected fraudulent activity.
Limitation of Liability Clea & Co.'s liability is limited to the purchase price of the products. We are not responsible for indirect damages or losses.
Contact Information
Customer Service Email: monika.cleaco@outlook.com.au